RETURNS, EXCHANGES & RIGHT OF WITHDRAWAL POLICY

1. Returns & Exchanges

If you wish to request an exchange or return, you must contact us in advance by email:

infos@skinpride.com

Please include your order number, the items concerned and the reason for your request. Our customer service team will provide you with the necessary instructions to complete the process.

2. Return Period

You have 14 calendar days from the date of delivery to exercise your right of withdrawal or request a return, in accordance with applicable legislation.

Once this period has expired, returns will not be accepted except in cases involving defective products or errors attributable to Skinpride.

3. Conditions for Accepting a Return

For a return to be accepted, the items must:

• Be in perfect condition.
• Not have been worn, washed or altered.
• Retain their original labels, where applicable.
• Be returned in their original packaging whenever possible.
• Be free from odours, stains or any signs of use.

For hygiene reasons, underwear and any other products legally excluded from the right of withdrawal cannot be returned.

4. Defective Products or Incorrect Orders

If you receive a defective item or an item different from the one you ordered, please contact us as soon as possible.

Depending on the circumstances, we will:

• Replace the product.
• Repair the product, where applicable.
• Refund the amount paid.

5. Return Shipping Costs

When a return is made under the right of withdrawal, the return shipping costs will be paid by the customer.

When a return is due to an error by Skinpride or a defective product, all necessary return shipping costs will be covered by Skinpride.

6. Size Exchanges

Size exchanges are accepted provided that:

• The product has not been worn or used.
• The product is returned in perfect condition.
• Original labels and packaging are retained where applicable.

Shipping costs associated with a size exchange will be paid by the customer, unless the exchange is due to an error attributable to Skinpride.

7. Refunds

Once the returned items have been received and inspected, we will issue the refund using the same payment method used for the original purchase, unless otherwise agreed where legally permitted.

The refund will be issued within a maximum of 14 calendar days from receipt and validation of the returned items, subject to applicable legislation.

For orders paid by cash on delivery, the refund will be made by bank transfer to a bank account held in the name of the customer who placed the order.

8. Orders Returned by the Shipping Company

If an order is returned to us for reasons not attributable to Skinpride, such as an incorrect address, refusal of delivery or failure to collect the parcel within the period established by the carrier, we will contact you to arrange a new shipment.

Any reshipping costs will be paid by the customer.

9. Order Cancellation

Orders may be cancelled free of charge provided that they have not yet been shipped.

If the order has already been dispatched, the customer must use the applicable return procedure.

10. Exclusions

Returns will not be accepted for:

• Products that have been worn, washed or damaged by the customer.
• Products without their original labels where the labels form part of the product.
• Underwear and other products excluded for hygiene reasons.
• Personalised products or products made according to the customer's specifications.

11. Contact

For any questions regarding exchanges, returns or the right of withdrawal, please contact us at:

infos@skinpride.com

IMPORTANT INFORMATION

Skinpride is an online-only store and does not offer in-person customer service for deliveries, collections, exchanges or returns.

All prices published on Skinpride are valid except in the event of an obvious typographical or pricing error.

If an obvious error is identified in the price of a product, we will inform the customer as soon as possible and offer the option to confirm the order at the correct price or cancel the order and receive the corresponding refund.

SKINPRIDE