SHIPPING & PAYMENT METHODS

Shipping Information

Orders are usually prepared and shipped within 1–2 business days.

Once shipped, delivery usually takes 2–3 business days to the Correos post office, collection point or address selected during checkout.

In smaller towns, collection may take place at the nearest available post office or collection point, even if it is located in a nearby town.

Shipping Areas

• Mainland Spain.
• Balearic Islands.
• International shipping (please contact us in advance).

We do not ship to the Canary Islands, either directly or through intermediaries, forwarding companies or third parties.

Minimum Order

The minimum order value is €20, excluding shipping costs.

PAYMENT METHODS

 100% SECURE SHOPPING

PayPal | Credit/Debit Card | Cash on Delivery | Bizum

We accept the following payment methods:

• Credit or debit card (via PayPal's secure payment gateway).
• PayPal.
• Bank transfer.

Bank Transfer

Once your order has been placed, we will provide you with the bank details required to make the payment.

It is essential to include your order number as the payment reference when making the transfer or deposit.

If payment has not been received within 5 business days of the order confirmation, the order will be automatically cancelled.

PayPal & Credit/Debit Card

We accept payments through PayPal at no additional cost to the customer.

You can also pay by credit or debit card through PayPal's secure payment platform without having a PayPal account.

SHIPPING COSTS

Mainland Spain & Balearic Islands

€6.95

International Shipping

The cost depends on the destination country and the weight of the package.

Please contact us in advance for a shipping quote.

Free Shipping

For orders over €180 (excluding shipping costs), shipping is free within Mainland Spain and the Balearic Islands.

If the order is subsequently returned in whole or in part and the final value of the items kept is below €180, the applicable shipping costs may be deducted from the refund.

SHIPPING CARRIERS

We work with:

• Correos.
• Other courier services. If you require an urgent delivery, please contact us and we will check the available courier options and their rates.

All shipments include tracking information so that your order can be located and monitored until delivery.

SHIPPING CONFIRMATION

Once your order has been shipped, you will receive a shipping confirmation email containing the tracking information.

For this reason, it is very important to provide a valid email address and telephone number when placing your order.

ORDER DELIVERY

Your order will be delivered to the address, Correos post office or collection point selected during checkout.

Important

Please check the external condition of the package before accepting or collecting it.

If you notice that the package:

• Is open.
• Has significant damage.
• Appears to have been tampered with.
• Appears to have an incorrect weight.

Please contact us before accepting or collecting the package.

We cannot be held responsible for the contents or condition of an order if a package that is clearly damaged or tampered with is accepted without a prior incident being reported.

We also recommend checking the goods within the first 24 hours of receiving your order.

After this period, claims against the carrier may no longer be accepted.

REFUSED OR UNCOLLECTED ORDERS

If the customer refuses delivery or fails to collect the order within the period established by the shipping company and subsequently requests a refund, the following costs will be deducted:

• The original shipping cost.
• The return shipping cost.

Both amounts will correspond to the current shipping rates applicable at the time.

ORDER TRACKING

If you need to know the status of your shipment, please contact us and we will provide you with the tracking number.

You can use this number to check the status of your order on the corresponding carrier's website.

DEFECTIVE PRODUCTS OR INCORRECT ORDERS

If you receive a defective product or an item different from the one you ordered, please contact us as soon as possible, including photographs showing the problem.

In these cases, Skinpride will cover the necessary shipping costs to resolve the issue.

GENERAL INFORMATION

All published prices are valid except in the event of a typographical or pricing error.

If an obvious error is identified in the price of an item, we will inform the customer as soon as possible and, if necessary, the order will be cancelled.

CONTACT

For any questions regarding shipping, exchanges or returns, please contact us using the contact details available on our website.

Thank you for choosing Skinpride.

Customer Service

SKINPRIDE