OTHER QUESTIONS & FREQUENTLY ASKED QUESTIONS

1. Do you have the products in stock?

Most of the products available in our store are physically in stock at our warehouse. However, some specific brands or products may be supplied to order due to the size of their catalogues.

If a product is not available for immediate dispatch, we will inform you of the estimated restocking time, which is usually 10–15 business days.

2. Is it safe to shop at Skinpride?

Yes. At Skinpride, we use SSL technology and secure payment systems to protect our customers' personal information and payment details.

All information transmitted during the checkout process is sent through secure and encrypted connections to ensure the highest level of protection and confidentiality.

3. How can I contact you?

We offer several customer service channels to help you with any questions before or after your purchase.

You can contact us through:

• Contact form on our website.
• Email.
• WhatsApp.
• Official social media channels.

Our team will be happy to help and will respond to your enquiry as soon as possible.

4. What are the delivery times?

Orders are usually prepared within 24–48 business hours after payment has been confirmed.

Once shipped, delivery usually takes 2–3 business days, depending on the destination and the shipping company.

If any incident or delay occurs, we will inform you as soon as possible and do our best to provide a solution.

5. Free Shipping

Orders over €180 qualify for free standard shipping, subject to the conditions applicable to each destination.

If an order that qualified for free shipping is subsequently returned in whole or in part and the final value of the items kept falls below the minimum amount required for free shipping, Skinpride may deduct the applicable standard shipping cost, currently €6.95, from the refund.

For further information, please see our Shipping Policy.

6. Do you need help choosing your size?

If you are unsure which size to choose, please contact us before placing your order.

We will help you choose the most suitable size based on your measurements, the fit of the garment and the specific characteristics of each brand.

7. Can I exchange an item for another size?

Yes. If you have ordered the wrong size, you may request a size exchange in accordance with the conditions set out in our Returns & Exchanges Policy.

Our goal is to help you receive the garment that fits you best.

8. How can I track my order?

Once your order has been shipped, you will receive an email containing the tracking number.

You can use this number to check the status of your shipment at any time until delivery.

9. Regularly Updated Catalogue

We are constantly working to add new products, new collections and restocked items to our store.

We recommend visiting our website regularly to discover our latest arrivals and promotions.

10. Newsletter & Exclusive Offers

By subscribing to our newsletter, you will receive:

• New collections.
• Special promotions.
• Exclusive discounts.
• Featured new arrivals.

You can unsubscribe at any time using the link included in each communication.

11. Payment Methods

To provide maximum convenience and security, we offer our customers several payment methods.

Available payment options may vary depending on the destination country and will be displayed during the checkout process.

The most common payment methods are:

• PayPal
• Credit/debit card via PayPal's secure payment platform
• Bizum (only Spain)
• Bank transfer
• Cash delivery (only Spain)

12. Outlet Products

The Outlet section includes products from previous seasons, special promotions and limited-stock items.

These products may occasionally have minor differences in packaging or labelling, but this does not affect their quality or functionality.

13. What happens if a product is out of stock?

If an item becomes unavailable after you have placed your order, we will contact you as soon as possible and offer you one of the following options:

• Wait for the product to be restocked.
• Replace it with a similar item, where possible.
• Cancel the order and receive the corresponding refund.

14. Order Cancellation or Refusal

Skinpride reserves the right to cancel or refuse an order only in exceptional circumstances, such as:

• An obvious error in the price or product description.
• The item being unavailable.
• The inability to properly verify the payment.
• Reasonable suspicion of fraud or misuse of the website or payment systems.
• The inability to deliver the order due to circumstances beyond Skinpride's control.

In the event of cancellation, any amounts already paid will be refunded in accordance with applicable legislation.

IMPORTANT INFORMATION

All prices published on Skinpride are valid except in the event of an obvious typographical or pricing error.

If an obvious error is found in the price or description of a product, Skinpride will inform the customer as soon as possible and offer the option to confirm the order using the correct information or cancel the order and receive the corresponding refund.